Citizens Advice Bureau
  Stevenage CAB  

Stevenage District

  Opening Hours

Stevenage Citizens Advice Bureau offers specialist advice on
Debt, Employment, Benefits, Housing.

Call into one of our drop in sessions
(Monday, Wednesday or Friday mornings or Tuesday afternoon)

or call us on the Adviceline number 03444 111 444

Taken out a Payday Loan?

Is your lender acting fairly and responsibly?
Do you have grounds for a complaint?

Go to this link for a film about what you should expect from a payday lender and what you can do if you have a problem with a payday loan

Your input is very important to improve the industry for you and other users. Share your experience in a national survey (

In the payday industry Charter & Codes of Practice lenders commit to:

  • explain how loans work and the costs involved

  • give more information about loan repayment to help consumers make decisions and ensure they are not surprised by hidden payments

  • provide more help for customers in financial difficulty by freezing charges and interest

  • undertake more robust credit and affordability assessments to ensure loans are suitable for the customer

See Advice Guide ( for information on the Charter & Codes of Practice and a template complaint letter should you need it.

Here is the Local Credit Union Web Site

The Bureau is currently looking for volunteers to work as Advisers, Receptionists, Administrators, Trustees and Fundraisers. If you are interested in any of these roles please contact the Bureau.

We offer an email advice system for Stevenage residents and workers. To use this please complete this enquiry form. We aim to try to reply to any emails within 7 days, however we may receive large quantities of emails so if it is an urgent matter you may wish to view our other advice methods.

Our 2014 Annual Report is available: Click to view or print


Advice Line: 03444 111 444


This site has had 8033 Unique Visitors so far in 2013



Stevenage Citizens Advice Bureau is Registered Charity Number 1077414

  CAB Services in Hertfordshire
  Site By A W Dansey Associates
  If you have any problems with this site please contact us .