About Us

We've recently launched our Business Strategy for 2017 - 2022, which you can read here. Our four overarching objectives are:
1. Advice
We'll make it even easier to access, and more effective.

2. Voice
We'll become a stronger voice for our clients.

3. Sustainable
We'll make the organisation more sustainable.

4. Partnership
We'll work closer with our partners to tackle issues our clients face.


Our Annual Report

Read in-depth about our achievements in 2017/18.

  How we are governed

Read about our Board of Trustees and our Executive Team
  Our finances

Take a look at where we get our money from, and how we spend it
  Our impact

Read our detailed local impact report for 2015/16
We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

We are an independent charity, and a member of the National Association of Citizens Advice Bureaux.
In 2015/16 we directly helped over 8,000 people in the town with more than 19,400 problems, brought over £2.8 million in to their pockets, and decreased the stress and anxiety levels of our clients by an average of 34%.

Our Values

Our values underpin everything we do.