Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming the level and timing of the price cap on default tariffs.
Gillian Guy, Chief Executive of Citizens Advice, said:
“This price cap will finally offer some much needed protection for loyal households on default tariffs, who have been exploited for too long.
“While the cap will mean that people pay a fairer price, it will not be the best deal on the market. By shopping around and changing tariff or supplier, people are likely to be able to make much greater savings on their energy bills.
“Households may also be able to reduce their bills and make long-term savings by improving the energy efficiency of their homes. Simple steps, such as better insulation or heating controls, are a good place to start.”
To support customers to save money on their energy bills, Citizens Advice provides an independent comparison site and a customer service star rating which ranks suppliers’ customer service.