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Citizens Advice urges government against Universal Credit cut as energy prices surge

Amid soaring energy prices, Citizens Advice is urging the government against a cut of £20-a-week to Universal Credit.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

“This is a hugely unsettling time for millions of energy customers. It’s particularly worrying for many on the lowest incomes who’ll be facing the double whammy of rising fuel bills and a benefits cut.

“With choppy waters ahead, the single best thing the government can do is keep its lifeline of £20-a-week to Universal Credit.

“Ofgem must play its part and continue to provide support and protection - especially for those worried about their finances.

Background information

  • Citizens Advice has seen a surge in people viewing its energy advice pages. This weekend:

    • Its page on checking who has taken over your energy supply has just seen a 9000% increase in views from the previous weekend. 

    • Its page on what to do if your energy supplier has gone bust saw a 1700% increase in views from the previous weekend.

What should I do if my supplier has failed?

  • If you’re a customer of a failed supplier, Ofgem will move you onto a different one. This can take a few weeks, but your gas and electricity supply will continue in the meantime. 

  • Your new supplier will contact you and it’s good to be prepared beforehand. Take a note of meter readings, keep old energy bills and make a note of your account balance. 

  • Wait until your new supplier is appointed before cancelling any direct debits. This should all make the transition easier.

  • You can find more information on the Citizens Advice website.