Amid soaring energy prices, Citizens Advice is urging the government against a cut of £20-a-week to Universal Credit.
Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
“This is a hugely unsettling time for millions of energy customers. It’s particularly worrying for many on the lowest incomes who’ll be facing the double whammy of rising fuel bills and a benefits cut.
“With choppy waters ahead, the single best thing the government can do is keep its lifeline of £20-a-week to Universal Credit.
“Ofgem must play its part and continue to provide support and protection - especially for those worried about their finances.
What should I do if my supplier has failed?
If you’re a customer of a failed supplier, Ofgem will move you onto a different one. This can take a few weeks, but your gas and electricity supply will continue in the meantime.
Your new supplier will contact you and it’s good to be prepared beforehand. Take a note of meter readings, keep old energy bills and make a note of your account balance.
Wait until your new supplier is appointed before cancelling any direct debits. This should all make the transition easier.
You can find more information on the Citizens Advice website.