About Us

We've recently launched our Business Strategy for 2019 - 2022, which you can read here
Our overarching objectives are:
We will make it easier to access our service and increase digital provisions

We will play our part to enrich the community offering by helping to join up the
voluntary sector

Develop and care for our team so they are best placed to look after the community 

We'll make sure we are always looking for new opportunities to make sure we
are here for years to come


Our Annual Report

Read in-depth about our achievements in 2018/19.

  How we are governed

Read about our Board of Trustees and our Executive Team
  Our finances

Take a look at where we get our money from, and how we spend it

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are an independent charity and a member of the National Association of Citizens Advice Bureaux. In 2018/19 we directly helped over 9,000 people in the town with more than 31,000 problems, brought over £2 million into their pockets, and decreased the stress and anxiety levels of our clients by an average of 70%.